Your data

Delete your account.

Permanently remove your SPOTR account and personal information — in the app, or by requesting it here.

You can delete your SPOTR account and your personal information at any time. There are two ways to do it — you do not need to have the app installed.

Option 1 — In the app (fastest)

  1. Open SPOTR and go to Home → Privacy & Data Rights.
  2. Tap Delete my account.
  3. Confirm. Your account is deleted immediately.

Option 2 — Request it here

If you no longer have the app, email support@spotr.co.za with the subject line “Account deletion request”, from the email address on your SPOTR account, or use the form below.

We verify that the request comes from the account holder before we delete anything — this protects you from someone else deleting your account. We complete verified requests within 30 days, and usually within a few business days.

What gets deleted

Deleted permanentlyKept, and why
  • Your profile, name, date of birth, gender and city
  • All of your photos
  • Your bio, prompts, activities and preferences
  • Your matches, likes and connections
  • Your identity verification records
  • Your login credentials
  • Messages you sent to other members are anonymised rather than removed, so the other person’s conversation still makes sense
  • Records of safety reports and moderation actions, which we keep to protect the community
  • Anything we are required by South African law to retain, such as records relating to a payment

Before you delete

Deletion is permanent and cannot be undone. You cannot recover your profile, photos or matches afterwards. If you want a break instead, you can hide your profile from Discover under Home → Discovery & Visibility — your account stays intact and nobody new can find you.

If you have an active Premium subscription, cancel it in your Apple App Store or Google Play account as well. Deleting your SPOTR account does not cancel a store subscription.

Want a copy of your data first?

You can export everything we hold about you before deleting. Go to Home → Privacy & Data Rights → Export my data in the app, or email support@spotr.co.za.

Questions

Our Information Officer, Kyle Crawford, handles all deletion and data requests: support@spotr.co.za. See also our Privacy Policy.