Privacy
Privacy policy.
How we collect, use and protect your personal information — and the rights you have over it.
1. Who we are
Spotr Technologies (Pty) Ltd (reg. no. 2026/618421/07) (“SPOTR”, “we”, “us”) operates the SPOTR app and this website. Our Information Officer is Kyle Crawford, reachable at support@spotr.co.za, who is responsible for privacy compliance and data requests under the Protection of Personal Information Act (POPIA).
2. What we collect
Information you give us
- Name, email address, mobile number, date of birth and gender.
- City, bio, photos, prompts and the activities, goals and training details you add to your profile.
- What you are looking for — dating, friends or a training partner.
- Messages you send to other members, and reports you submit about them.
- Identity documents and a selfie, where you complete ID verification.
Information we collect automatically
- Basic device information needed to run the app and keep your session signed in. We do not currently collect usage analytics or crash diagnostics.
- Approximate location (your city) where you allow it. We do not collect precise GPS location.
Sensitive information
Information you choose to share may reveal your sexual orientation or relationship intent. We process this only with your explicit consent, and only to match you with other members.
3. Why we process it
| Purpose | Lawful basis |
|---|---|
| Providing the service and matching you with members | Performance of a contract |
| Verifying age and identity, preventing fraud, keeping the community safe | Legitimate interests / legal obligation |
| Photos, location, sensitive information and marketing | Your consent |
We record each consent with its version and a timestamp, and you can withdraw any consent at any time.
4. Who we share it with
We share personal information only with service providers acting on our instructions:
- Hosting and database: Supabase
- SMS one-time passwords: not currently in use. We collect your mobile number, but we do not yet send verification codes by SMS.
- Email delivery: Brevo (Sendinblue), and Supabase for account and authentication emails
- Identity verification: Smile ID (document check and liveness selfie). Not enabled during our closed testing period.
- Photo moderation: human review by the SPOTR team, triggered by member reports. We do not currently use an automated screening service.
- Payments: Apple App Store and Google Play in-app purchase. We do not receive or store your card details.
- Analytics and crash reporting: none. We do not currently use any third-party analytics, advertising or tracking service.
We do not sell your personal information, and we do not use it to track you across other companies’ apps or websites.
5. How long we keep it
We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires. When you delete your account we delete your profile, photos and location data, and anonymise your messages, retaining only what we are legally required to keep.
6. Your rights
Under POPIA you have the right to:
- Ask what personal information we hold about you, and get a copy of it.
- Correct information that is wrong or out of date.
- Export your data in a portable format.
- Delete your account and your data.
- Object to processing, or withdraw a consent you previously gave.
- Complain to the Information Regulator of South Africa.
The quickest route is Settings → Privacy & data rights inside the app. You can also email our Information Officer at support@spotr.co.za, or use the account deletion page on this website. We respond within 30 days.
The Information Regulator can be reached at inforegulator.org.za.
7. How we protect it
Encryption in transit (HTTPS) and at rest, secure authentication, row-level access controls in our database, audited administrator access and a documented breach-response process.
8. Children
SPOTR is strictly 18+. We do not knowingly allow anyone under 18 to create an account. We verify date of birth at signup and remove any account we believe belongs to a minor. If you believe a minor is using SPOTR, please report it immediately to support@spotr.co.za.
9. International transfers
Your personal information is stored outside South Africa, and we want to be specific about where.
- Your profile, photos and messages are held by Supabase on servers in Ireland (European Union).
- Email we send you is processed by Brevo, also within the European Union.
The European Union is governed by the General Data Protection Regulation (GDPR), which provides a level of protection for personal information comparable to POPIA. Storing your data there is what POPIA section 72 permits when the receiving country has adequate protection in law. Your rights over that information — access, correction, export and deletion — are exactly the same wherever it is stored, and you exercise them the same way.
10. Changes and contact
We will notify you in-app of any material change to this policy. For anything about your privacy, contact support@spotr.co.za.